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WARRANTY

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OUR COMMITMENTS

RESPONSE

Response to queries or requirements received within a maximum of 48 hours (working days).

REPLACEMENT SERVICE

We offer our customers a Replacement Service to keep the installation secure and minimise call-out costs.

TECHNICAL SERVICE

Manufacturer’s technical service and advice: We promise to send a quote within 2 days, and to meet the delivery date.

GUARANTEED REPAIRS

Manufacturer’s technical service and advice: We promise to send a quote within 2 days, and to meet the delivery date.

FIDEGAS®, A BRAND YOU CAN TRUST

What are the COMMITMENTS of C.A.E., S.L. – FIDEGAS® to make them a benchmark in the sector?

Active participation

in Spanish and international normalisation committees.

Compliance with

the applicable directives and the relevant technical specifications.

Compliance with

the Quality Management System according to AENOR, UNE-EN ISO 9001:2015.

Voluntary certification

of its products by means of bodies ACCREDITED by ENAC (the Spanish National Accreditation Body), such as the J.M. Madariaga Official Laboratory (ON Nº0163), ESSENTIAL FOR COMPLYING WITH THE ATEX and AENOR DIRECTIVE 2014/34/UE.

Being the first Spanish

manufacturer to receive the AENOR “N” mark for certified products for its range of gas detectors: Domestic and industrial.

Meeting the challenge

to extend the guarantee for our products from TWO to THREE and FIVE YEAR GUARANTEES against all manufacturing defects.

The delivery of an extensive

and understandable USER GUIDE with all products. Essential for correct installation and use, which must be printed in the language of the consumer market.

The delivery of a

EU DECLARATION OF CONFORMITY with all products. Mandatory document with which the MANUFACTURER assumes responsibility for the product placed on the market.

Respect for regulations

delivering a DEVICE FOR CHECKING PROPER OPERATION with all of its products, essential to check that the gas detection system is working properly after its initial installation and subsequent revisions.