COMPANY
We offer global solutions for gas detection, an advisory service, and technical support for our products.
Our devices protect facilities used for industrial, collective, commercial and domestic purposes. Thousands of installations in factories, homes, wineries, petrol stations, companies, agri-food initiatives, sewerage plants, laboratories and machine rooms vouch for us.
HISTORIA
C.A.E., S.L. (Comercial de Aplicaciones Electrónicas, S.L.) se registró en Febrero de 1990 con la nueva ley de Sociedades, continuando con su actividad, de diseño, fabricación, comercialización y reparación de sistemas de seguridad para instalaciones de gas que ya venía desarrollando con la marca FIDEGAS® desde 1984. La compañía, con sede en Donostia – San Sebastián continua en el mercado como una de las empresas de referencia en su campo.
Certified safety and quality
FIDEGAS® is a prestigious brand name, with fame acquired thanks to the quality of its products, with an extensive catalogue of references to cover the market needs.
Some say that its products are good... We certify it.
C.A.E., S.L. invests in ongoing research and development, aiming to offer increasingly more innovative products.
C.A.E., S.L. has its own highly-equipped laboratory and a highly-qualified engineering department.
C.A.E., S.L. fully designs and manufactures its products according to audited procedures.
C.A.E., S.L. has a quality management system certified according to the ISO 9001:2015 standard.
C.A.E., S.L. guarantees that its products meet all regulations. Certified by notified accredited bodies, and by the “N” mark for AENOR products.
C.A.E., S.L. meets short delivery times and those adapted to the customers’ needs.
PRINCIPLES
Our business philosophy is based on three basic principals:
SAFETY and RELIABILITY of the products manufactured for the peace of mind and wellbeing of our customers. Guaranteeing that they operate safely 24 hours a day, 365 days a year.
The QUALITY of the products manufactured and GUIDANCE to our customers, in order to guarantee proper, permanent levels of efficiency.
The entire team from our company is dedicated to providing a top-class AFTER-SALES SERVICE.
Our commitments
FIDEGAS®, a trusted brand
RESPONSE
Response to queries or requirements received within a maximum of 48 hours (working days).
REPLACEMENT SERVICE
We offer our customers a Replacement Service to keep the installation secure and minimise call-out costs.
TECHNICAL SERVICE
Manufacturer’s technical service and advice: We promise to send a quote within 2 days, and to meet the delivery date.
GUARANTEED REPAIRS
Manufacturer’s technical service and advice: We promise to send a quote within 2 days, and to meet the delivery date.
Active participation
in Spanish and international normalisation committees.
Compliance with
the applicable directives and the relevant technical specifications.
Compliance with
the Quality Management System according to AENOR, UNE-EN ISO 9001:2015.
Voluntary certification
of its products by means of bodies ACCREDITED by ENAC (the Spanish National Accreditation Body), such as the J.M. Madariaga Official Laboratory (ON Nº0163), ESSENTIAL FOR COMPLYING WITH THE ATEX and AENOR DIRECTIVE 2014/34/UE.
Being the first Spanish
manufacturer to receive the AENOR “N” mark for certified products for its range of gas detectors: Domestic and industrial.
Meeting the challenge
to extend the guarantee for our products from TWO to THREE and FIVE YEAR GUARANTEES against all manufacturing defects.
The delivery of an extensive
and understandable USER GUIDE with all products. Essential for correct installation and use, which must be printed in the language of the consumer market.
The delivery of a
EU DECLARATION OF CONFORMITY with all products. Mandatory document with which the MANUFACTURER assumes responsibility for the product placed on the market.
Respect for regulations
delivering a DEVICE FOR CHECKING PROPER OPERATION with all of its products, essential to check that the gas detection system is working properly after its initial installation and subsequent revisions.